Allenedmouds Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of hand-crafted men’s dress shoes, casual shoes, boots, and sneakers (the “Products”) from Allenedmouds (via our website allenedmouds.com, the “Site”). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (all available on the Site). Please read these Terms carefully before completing your purchase.

1. Order Placement & Acceptance

  • Order Submission: When you place an order on the Site, you submit a binding offer to purchase the selected Products at the listed prices (in USD, as specified in Section 3). All orders are subject to acceptance by Allenedmouds.
  • Order Confirmation: After submitting your order, you will receive an automated order confirmation email containing your order number, Product details, and shipping information. This confirmation does not constitute acceptance of your order—we will send a separate “Order Shipped” email once your order is processed and dispatched, which signifies formal acceptance.
  • Order Modifications/Cancellations: We reserve the right to modify or cancel orders at our discretion, including (but not limited to) cases where: Product information (e.g., price, size, availability) contains errors, there is suspicion of fraudulent activity, or the Product is unexpectedly out of stock. If we cancel your order after payment has been processed, we will issue a full refund in accordance with Section 5.

2. Shipping & Delivery

  • Processing Time: All orders are processed and prepared for shipment within 1–3 business days of order placement (excluding major holidays). Processing includes verifying inventory, inspecting hand-crafted Products for quality (e.g., checking stitching, leather finish, and sole attachment), and packaging items securely.
  • Delivery Timeline: Regardless of your shipping destination, standard delivery for all orders is 6–12 business days from the date your order is shipped. This timeline accounts for transit time and may vary slightly for remote locations or unforeseen carrier delays (e.g., weather, customs hold for international orders—though Allenedmouds is not responsible for customs-related delays).
  • Global Free Shipping: Allenedmouds offers free shipping on all orders worldwide, with no minimum purchase requirement. No additional shipping fees will be added to your order total at checkout.
  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress. Tracking availability may vary by destination, but we will provide the most up-to-date information available from our shipping carriers.

3. Pricing & Payment

  • Currency: All Product prices on the Site are displayed and charged exclusively in United States Dollars (USD). If you are purchasing from outside the U.S., your payment provider may apply a currency conversion fee—Allenedmouds is not responsible for these additional charges, and we recommend consulting your payment provider for details on conversion rates and fees.
  • Price Accuracy: We strive to ensure all Product prices are accurate, but errors may occasionally occur (e.g., due to technical glitches or manual input mistakes). If we discover a pricing error after you have placed an order, we will notify you immediately. You may choose to either cancel the order (with a full refund if payment was made) or proceed with the order at the correct price.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All payments are processed securely through our third-party payment processors, which comply with industry-standard security protocols (e.g., PCI DSS) to protect your payment information.
  • Taxes: Prices listed on the Site do not include applicable taxes (e.g., sales tax, value-added tax/VAT) for your jurisdiction. Taxes will be calculated and added to your order total at checkout based on your shipping address. You are responsible for paying all applicable taxes associated with your purchase.

4. Returns

  • Return Eligibility: You may return any unused, unaltered, and undamaged Products (with original tags attached, in original packaging, and no signs of wear—e.g., scuffed leather, worn soles) within 60 days of delivery for a refund or exchange (subject to Product availability). Final sale items (clearly marked on Product pages) are not eligible for returns.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number, Product details (e.g., “hand-crafted brown Oxfords, size 10D”), and reason for return. We will provide a pre-paid return label (for all destinations, as part of our global support) to facilitate your return. You must ship the Product back within 7 days of receiving the return label to ensure eligibility.
  • Return Condition: Products returned that do not meet the eligibility criteria (e.g., signs of wear, missing tags, altered stitching) may be rejected, and we will return the Product to you without issuing a refund.

5. Refunds

  • Refund Eligibility: Refunds are issued only for Products returned in compliance with Section 4 (Return Eligibility) or for canceled orders (as outlined in Section 1).
  • Refund Timeline: Once we receive and inspect your returned Product (or confirm order cancellation), we will process your refund within 5–10 business days. The refund will be credited to your original payment method—please note that your payment provider may take additional time to reflect the refund in your account (typically 1–3 business days for credit cards, longer for PayPal).
  • Refund Amount: Refunds will include the full Product price paid (in USD) and any applicable taxes. No shipping fees are deducted, as shipping is free for all orders.

6. Product Availability & Quality

  • Inventory: Product availability is displayed on each Product page (e.g., “In Stock,” “Out of Stock”). We reserve the right to update inventory levels at any time, and occasional stock shortages may occur after an order is placed. If a Product becomes unavailable after your order is confirmed, we will notify you and issue a full refund for that item.
  • Product Quality: We stand behind the craftsmanship of our hand-crafted Products. If you receive a defective or damaged item (e.g., loose stitching, cracked leather, defective hardware), contact us within 7 days of delivery with photos of the issue. We will offer a replacement (if available) or a full refund, with no requirement to return the defective item (at our discretion).

7. Limitation of Liability

  • Allenedmouds shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our Products (e.g., inconvenience from delayed delivery, loss of use of the Product). Our total liability to you for any claim related to your order shall not exceed the total amount you paid for the Products in question.
  • This limitation does not apply to damages caused by our gross negligence, fraud, or violation of applicable laws.

8. Changes to These Terms

Allenedmouds may update these Terms from time to time to reflect changes in our business practices, legal requirements, or Product offerings. The updated Terms will be posted on the Site with a “Last Updated” date. Your continued use of the Site or placement of orders after the update date constitutes acceptance of the revised Terms.

9. Contact Us

If you have any questions, concerns, or disputes related to these Terms of Purchase, please contact our customer service team at:

We are committed to addressing your inquiries and working with you to resolve any issues promptly and fairly.