Allenedmouds Shipping Policy

At Allenedmouds, every pair of hand-crafted men’s dress shoes, casual shoes, boots, and sneakers is made with care—and we ensure this attention to detail extends to getting your footwear to you safely and efficiently. Our Shipping Policy outlines the key details of our delivery process, from handcrafting timelines to global shipping options, so you know exactly when and how to expect your Allenedmouds order.

1. Shipping Destinations

We’re proud to deliver our hand-crafted footwear to customers around the world, bringing artisanal shoemaking to doorsteps near and far:

  • Domestic Shipping: We ship to all 50 states in the United States, including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).
  • International Shipping: We offer shipping to select countries across North America, Europe, Asia, Australia, and New Zealand. During checkout, enter your shipping address to confirm if we deliver to your location. Note: International orders may be subject to local customs duties, taxes, or import fees—these are the sole responsibility of the customer and are not included in your order total. We recommend checking your country’s customs regulations (e.g., duty rates for leather goods) before placing an order to avoid unexpected costs.

2. Order Processing & Handcrafting Timeline

Unlike mass-produced shoes, every pair of Allenedmouds footwear is made by hand—this takes time, but we prioritize quality without unnecessary delays:

  • Handcrafting Period: After you place an order, our artisans begin crafting your shoes. Standard orders take 5–7 business days to complete (this includes cutting premium leather, hand-stitching welts, finishing soles, and quality-checking every detail). For complex styles (e.g., boots with intricate hardware or custom leather finishes), processing may extend to 8–10 business days—we’ll notify you via email if your order requires extra time.
  • Order Confirmation: You’ll receive an immediate email confirmation after placing your order, including your order number and a summary of your selected shoes. Once your shoes are fully crafted and ready to ship, we’ll send a second “Shipment Confirmation” email with tracking details.
  • Peak Season Adjustments: During high-demand periods (e.g., holiday gifting, new collection launches), handcrafting times may increase by 1–2 business days. We’ll post updates on our website homepage and send proactive emails to customers with orders affected by peak season timelines.

3. Shipping Options & Delivery Timelines

We offer reliable shipping options tailored to your needs, whether you’re waiting for a special occasion or just eager to wear your new hand-crafted shoes:

3.1 Domestic Shipping (U.S.)

  • Standard Shipping: Complimentary for all domestic orders (no minimum purchase required). Delivery takes 3–5 business days after your shoes are shipped. This option uses carriers like USPS Priority Mail or UPS Ground, with tracking available for all packages.
  • Expedited Shipping: Available for a flat fee of $18. Your shoes will be delivered in 2–3 business days after shipping, via UPS 2nd Day Air or USPS Express Mail. This is ideal for last-minute gifts or urgent needs—we’ll prioritize crafting your order if you select this option (when possible).

Note: Delivery to remote areas (e.g., rural parts of Alaska or Hawaii) may add 1–2 business days to the standard timeline. We’ll note this in your shipment confirmation email.

3.2 International Shipping

  • Standard International Shipping: Rates are calculated at checkout based on your location, package weight, and destination country. Delivery typically takes 8–12 business days after shipping, using carriers like DHL Express or UPS International. All international orders include full tracking, so you can monitor your package’s journey from our workshop to your door.
  • Customs Clearance: International packages may be held at customs for inspection, which can add 1–3 business days to delivery. We include a detailed commercial invoice (marked “hand-crafted leather footwear”) to help speed up clearance, but we are not responsible for delays caused by customs procedures.

4. Shipping Protection for Hand-Crafted Footwear

We take extra steps to ensure your hand-crafted shoes arrive in perfect condition:

  • Packaging: Each pair is wrapped in a soft dust bag (embossed with the Allenedmouds logo) and placed in a sturdy, reinforced shoe box to prevent damage during transit. For international orders, we add an outer cardboard box with additional padding to protect against rough handling.
  • Damage During Shipping: If your shoes arrive damaged (e.g., scuffed leather, crushed box) or missing parts (e.g., care cards), contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the damage—we’ll send a replacement pair (hand-crafted to your size) at no cost, or issue a full refund if you prefer.

5. Order Tracking

We provide full tracking for every order, so you never have to guess where your hand-crafted shoes are:

  • Tracking Notification: Once your order ships, you’ll receive an email with a unique tracking number and a link to the carrier’s tracking page (e.g., UPS.com, USPS.com, DHL.com).
  • Monitoring Your Package: Click the link in the email or enter the tracking number on the carrier’s website to view real-time updates, including when the package leaves our workshop, arrives at a sorting facility, and is out for delivery.
  • Tracking Limitations: For some remote international destinations, tracking may only be available until the package reaches your country’s local carrier (e.g., Royal Mail for the UK, Australia Post for Australia). After that, the local carrier will provide final delivery updates.

6. Order Changes & Cancellations

We understand plans can change—here’s how to modify or cancel your order:

  • Changes/Cancellations Before Crafting Begins: If you need to update your shipping address, change shoe size, or cancel your order, contact us at [email protected] within 24 hours of placing the order. We can usually accommodate changes if our artisans haven’t started crafting your shoes.
  • Changes After Crafting Begins: Once our team starts working on your hand-crafted shoes (typically 1–2 days after order placement), we cannot modify the style, size, or material—these details are fixed once leather is cut and stitching begins. We can still update your shipping address if the order hasn’t shipped yet.
  • Cancellations After Crafting: If you cancel an order after crafting is complete but before shipping, we’ll charge a 15% restocking fee (to cover the cost of materials and artisan labor for the hand-crafted pair). Refunds for such cancellations will be processed within 5–7 business days.

7. Missing or Lost Packages

If your package doesn’t arrive as expected, we’re here to help:

  • Domestic Orders: If your package is marked “delivered” but you haven’t received it, check with neighbors, building management, or your local post office first—carriers sometimes leave packages in secure locations. If it’s still missing, contact us within 7 days of the delivery date—we’ll file a claim with the carrier and send a replacement pair if the package is confirmed lost.
  • International Orders: If your package is stuck in transit (no tracking updates for 5+ business days) or marked “lost” by the carrier, contact us at [email protected]. We’ll work with the international carrier (e.g., DHL) to investigate, and if the package is confirmed lost, we’ll send a replacement or issue a full refund (excluding original shipping costs, unless the loss was due to our error).

8. Frequently Asked Questions (FAQs)

  • Do you ship to PO boxes? Yes, we ship to domestic PO boxes via USPS Priority Mail. International PO boxes may not be supported—check at checkout for eligibility.
  • Can I request a specific delivery date? We cannot guarantee specific delivery dates, but you can select expedited shipping for faster delivery. If you have a deadline (e.g., a wedding), contact us in advance—we’ll do our best to prioritize your order.
  • Are there shipping delays for hand-crafted shoes? Our standard crafting timeline (5–7 days) is built into our shipping estimates—you won’t face extra delays beyond this, as we start crafting your shoes immediately after order placement.

9. Contact Us for Shipping Questions

If you have questions about your order’s status, shipping costs, or delivery timeline, email our customer service team at [email protected]. We’re available Monday–Friday and will respond within 24 business hours—our team can also provide personalized updates on your hand-crafted order’s progress.

At Allenedmouds, we believe the journey of your shoes—from our artisans’ hands to your feet—should be as thoughtful as the craftsmanship itself. Thank you for trusting us with your footwear.