Allenedmouds Privacy Policy

At Allenedmouds, we respect the privacy of every customer who visits our website, shops for our hand-crafted men’s dress shoes, casual shoes, boots, and sneakers, or interacts with our customer service team. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding this data. We comply with applicable data protection laws (including the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents) to ensure your information is handled responsibly. By using our website (allenedmouds.com) or engaging with our services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect information to provide you with a personalized, secure shopping experience and to fulfill our commitments to crafting and delivering quality hand-made footwear. The types of information we gather fall into two categories:

1.1 Personal Identifiable Information (PII)

This is information that can be used to identify you individually, which we collect when you take specific actions:

  • Purchasing Products: When you place an order, we collect your full name, email address (e.g., for communications at [email protected]), phone number, shipping address, billing address, and payment details (e.g., credit card information). Note: We do not store full payment details—this data is securely processed by our third-party payment processors (e.g., Stripe, PayPal) and retained only as needed to complete transactions.
  • Creating an Account: To save your preferences, order history, and sizing details, we collect a username, password (encrypted for security), and any custom preferences you provide (e.g., favorite shoe styles, preferred fit for boots or sneakers).
  • Seeking Sizing or Craftsmanship Support: If you request personalized sizing guidance (critical for hand-crafted shoes), you may share foot measurements (e.g., heel-to-toe length, ball-of-foot width) or fit preferences (e.g., “snug for dress shoes”). We also collect information shared in customer service inquiries (e.g., questions about leather care, concerns about a hand-stitched welt) to resolve issues effectively.
  • Subscribing to Updates: If you opt in to receive newsletters, new collection alerts, or exclusive offers for hand-crafted footwear, we collect your email address to send these communications.
  • Participating in Feedback or Surveys: If you share feedback about your shoes (e.g., “how my Chelsea Boots held up in winter”) or complete a survey, we may collect your name and email (if provided) to follow up on your input.

1.2 Non-Personal Information

This is data that cannot identify you individually, collected automatically when you use our website:

  • Website Usage Data: We track pages visited (e.g., “hand-crafted dress shoes” category), time spent on the site, search queries (e.g., “suede casual sneakers”), device type (e.g., smartphone, laptop), operating system, browser version, and IP address (used to approximate location for shipping estimates and fraud prevention).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons, analytics pixels) to remember your account preferences (e.g., saved shipping address), track website performance (e.g., which shoe categories are most viewed), and personalize your experience (e.g., suggesting boots if you’ve browsed casual footwear). You can manage cookie settings through your browser, but disabling essential cookies may limit features like saving items to your cart or accessing your account.

2. How We Use Your Information

We use your collected information for specific, legitimate purposes that align with our mission to deliver exceptional hand-crafted shoes and service:

  • Process & Fulfill Orders: Verify your identity, process payments securely, arrange shipping of your hand-made footwear, and send order updates (e.g., “your boots are being crafted” or “delivery confirmation”).
  • Provide Personalized Support: Use your foot measurements or fit preferences to recommend the right size for hand-crafted shoes (e.g., ensuring a proper fit for our Oxfords), resolve issues (e.g., addressing craftsmanship concerns), and share care tips tailored to your shoe type (e.g., “how to condition full-grain leather sneakers”).
  • Enhance Your Shopping Experience: Save your order history for easy reorders (e.g., repurchasing your favorite casual shoes), suggest complementary styles (e.g., “you might like these boots with your previously purchased dress shoes”), and remember your shipping address to speed up future checkouts.
  • Communicate With You: Send transactional emails (e.g., order receipts, return confirmations) and, if you opt in, promotional messages (e.g., new hand-crafted collection launches, exclusive discounts on boots). You can unsubscribe from promotional emails at any time using the “unsubscribe” link in the email.
  • Improve Our Products & Services: Analyze website usage data to refine our product offerings (e.g., expanding wide-width options for sneakers if requested) or website navigation (e.g., making the “hand-crafted details” page easier to find). We also use feedback to enhance craftsmanship (e.g., adjusting stitching techniques for durability) or customer service processes.
  • Prevent Fraud & Ensure Security: Monitor transactions for suspicious activity (e.g., unusual shipping addresses for high-value orders), protect your account from unauthorized access, and comply with legal requirements (e.g., verifying age if necessary, though our products are for adult use).

3. Who We Share Your Information With

We do not sell your personal information to third parties for marketing purposes. We only share your data with trusted partners to fulfill the goals outlined in this policy, and these partners are contractually required to protect your information:

  • Third-Party Service Providers:
  • Payment Processors: Companies like Stripe or PayPal to securely process payments (they do not store your payment details beyond what is necessary to complete transactions).
  • Shipping Carriers: Providers like UPS, USPS, or DHL to deliver your hand-crafted shoes (we share your shipping address and contact number to ensure timely delivery and enable tracking).
  • Email Service Providers: Platforms to send transactional and promotional emails (only if you opt in to marketing communications).
  • Analytics Tools: Services like Google Analytics to analyze website usage (these tools collect non-PII like page views and device type, and we do not share your PII with them unless required for functionality).
  • Legal & Regulatory Authorities: We may disclose your information if required by law (e.g., in response to a court order, subpoena, or government request) or to protect our rights, property, or safety, or the rights of other customers (e.g., investigating fraudulent activity).
  • Business Transfers: If Allenedmouds undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the business transaction. The new owner will be required to comply with this Privacy Policy and maintain the same level of data protection.

4. How We Protect Your Information

We take extensive measures to safeguard your personal information from unauthorized access, use, or disclosure—mirroring the care we put into crafting our hand-made shoes:

  • Encryption: We use Secure Sockets Layer (SSL) encryption for all data transmitted between your device and our website (you can verify this by checking for the “https://” prefix and padlock icon in your browser’s address bar). This protects sensitive data like payment details and foot measurements.
  • Secure Storage: PII is stored in password-protected, firewalled servers with restricted access. Only authorized Allenedmouds employees (e.g., customer service teams, order fulfillment staff) and trusted service providers can access this data, and they are required to maintain confidentiality.
  • Payment Security: Our payment processors are PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring your payment information is processed and stored in line with global security standards.
  • Regular Audits: We conduct periodic security reviews and updates to our systems to address emerging threats (e.g., phishing attempts, data breaches) and ensure compliance with evolving data protection laws.

While we strive to provide absolute security, no online platform is entirely immune to risks. We cannot guarantee 100% protection, but we commit to responding promptly to any security incidents, notifying you if your information is at risk, and taking corrective action to mitigate harm.

5. Your Rights Regarding Your Information

Depending on your location (e.g., EU, California), you have specific rights regarding your personal information. We make it easy to exercise these rights:

  • Access: Request a copy of the personal information we hold about you (e.g., order history, foot measurements, account details).
  • Correction: Update or correct inaccurate or incomplete information (e.g., changing your shipping address, updating your preferred fit for sneakers).
  • Deletion: Request the deletion of your personal information (we may retain certain data if required by law, e.g., order records for tax purposes or to resolve disputes).
  • Data Portability: Request a copy of your information in a structured, machine-readable format (e.g., to transfer your order history to another platform).
  • Opt-Out: Unsubscribe from promotional emails or opt out of non-essential data processing (e.g., targeted product suggestions based on browsing history).
  • Withdraw Consent: If you previously consented to data processing (e.g., sharing foot measurements for sizing), you can withdraw your consent at any time (this will not affect processing that was already completed).

To exercise any of these rights, email us at [email protected] with your full name, email address, and a clear description of your request. We may ask for additional information to verify your identity (e.g., a copy of your order confirmation) and will respond within 30–45 business days (as required by law).

6. Children’s Privacy

Our website and hand-crafted men’s shoes are intended for adults (18 years of age or older). We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child under 13 without parental consent, we will delete that information immediately. If you believe your child has provided us with information, please contact us at [email protected] to request deletion.

7. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. (where our servers and service providers are based). The U.S. may have different data protection laws than your country of residence, but we take steps to ensure your information remains protected:

  • For EU residents, we use Standard Contractual Clauses (approved by the European Commission) to legally safeguard data transfers to third parties outside the EU.
  • For all international transfers, we only work with service providers that meet global data protection standards (e.g., PCI DSS for payment processors).

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this policy and post the new version on our website. We encourage you to review this policy regularly—your continued use of our website or services after the changes take effect constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information (e.g., requesting access to your foot measurements, reporting a privacy concern), please contact us at:

We are committed to addressing your inquiries promptly and working with you to resolve any privacy-related issues.